Consulting Services

Category : Change

• Action Learning Dotlich, David L. & Noel, James L. - 1998 Jossey-Bass
• Beyond Certainty Handy, Charles - 1996 HBS Press
• Blur: The Speed of Change in the Connected Economy Davis, Stan & Meyer, Christopher - 1989 Warner
• Deep Change Quinn, Robert E. - 1996 Jossey-Bass
• Don’t Compete…Tilt the Field! Patler, Louis - 1999 Capstone
• If It Ain't Broke, Break It Kriegel, Robert and Patler, Louis - 1991 Warner
• Leading at the Edge of Chaos Conner, Daryl P. - 1998 Wiley - A little slow…but worth the effort.
• Leading Change Kotter, John P. - 1996 HBS Press- Great book from the guru on the subject.
• Managing at the Speed of Change Conner, Daryl P. - 1992 Villard Books
• Sacred Cows Make the Best Burgers Kriegel, Robert & Brandt, David - 1996 Warner
• The Age of Paradox Handy, Charles - 1994 HBS Press
• The Age of Unreason Handy, Charles - 1989 HBS Press
• The Four Levers of Corporate Change Brill, Peter L. & Worth, Richard - 1997 AMACOM
• Turning Points Fombrun, Charles J. - 1992 McGraw-Hill
• Who Moved My Cheese? Johnson, Spencer -1998 Putnam - A metaphor for dealing with change.

Category : Communication

• Everything You Need to Know to Talk Your Way to Success Kaplan, Burton - 1995 Prentice Hall
• How to Speak and Listen Effectively Robbins, Harvey A. - 1992 AMACOM
• Talk is Not Cheap Inman-Ebel, Beverly - 1999 Bard Press
• Type Talk at Work Kroeger, Otto and Thuesen, Janet - 1992 Dell - Good reading about Myers-Briggs Type Indicator.

Category : Company History

• Behind the Arches Love, John F. - 1995 Bantam - Did somebody say McDonald's?
• Built from Scratch Marcus, Bernie and Blank, Arthur - 1999 Times Business - The Home Depot story.
• Direct From Dell Dell, Michael - 1999 Harper - Whiz kid sets the standard for his industry.
• Forbes Greatest Business Stories of All Time Gross, Daniel - 1996 Wiley - Everything from Rockefeller to Gates.
• Nuts! Freiberg, Kevin and Jackie - 1996 Bard Press - If you can't figure out who it is, you probably wouldn't be interested.
• Pour Your Heart Into It Schultz, Howard - 1997 Hyperion - Story of Starbucks. Prepare for an ego-trip, but worth reading.
• The World on Time Wetherbe, James - 1996 Knowledge Exchange - Who else…Fed Ex.

Category : Customer Service

• A Complaint is a Gift Barlow, Janelle and Moller, Claus - 1996 BK
• Achieving Excellence Through Customer Service Tschohl, John - 1991 Prentice Hall
• Customer Satisfaction is Worthless, Customer Loyalty is Priceless Gitomer, Jeffrey - 1998 Bard Press - An excellent read!
• Customer Service Wiersema, Fred - 1998 Harper
• Customer Service For Dummies Leland, Karen and Bailey, Keith - 1995 IDG Books
• Customers for Keeps Geller, Lois - 2002 Adams Media
• Delivering Customer Value Albrecht, Karl - 1995 Productivity Press
• Delivering Knock Your Socks Off Service Zemke, Ron and Anderson, Kristin - 1991 AMACOM
• Delivering Quality Service Zeithaml, Valarie etal - 1990 Free Press
• e-service Zemke, Ron and Caonnellan, Tom
• Fabled Service Sanders, Betsy - 1995 Jossey-Bass
• Managing Knock Your Socks Service Zemke, Ron and Bell, Chip - 1992 AMACOM
• Raving Fans Blanchard, Ken and Bowles, Sheldon - 1993 Morrow
• Service America Albrecht, Karl and Zemke, Ron - 1985 Warner
• Service Breakthroughs Heskett, James etal - 1990 Free Press
• Sustaining Knock Your Socks Off Service Connellan, Thomas K. and Zemke, Ron - 1993 AMACOM
• The Big Book of Customer Service Training Games Carlaw, Peggy and Vasudha Kethleen Deming - Great tools for the CS trainer.
• The Customer Comes Second Rosenbluth, Hal F. - 1992 Quill
• The Customer Driven Company Whiteley, Richard - 1991 Addison Wesley

Category : Economics

• The Portable MBA in Economics Young, Philip K.Y. and McAuley, John J. - 1994 Wiley - A readable book on economics…go figure.

Category : General Business

• 301 Ways to Have Fun at Work Hemsath, Dave and Yerkes, Leslie - 1997 BK - What can I say…could have written it myself.
• Beep! Beep! Competing in the Age of the Road Runner Bell, Chip and Harari, Oren - 1997 BK
• Built to Last Collins, James and Porras, Jerry - 1994 Harper
• Corporate Radar: Tracking the Forces Shaping Your Business Albrecht, Karl - 2000 AMACOM
• Customer Centered Growth Whiteley, Richard and Hessan, Diane - 1996 Addison Wesley
• Emotional Intelligence Goleman, Daniel - 1995 Bantam
• First Things First Covey, Stephen R. - 1994 Fireside
• Flight of the Buffalo Belasco, James and Stayer, Ralph - 1993 Warne - Best of class.
• In Search of Excellence Peters, Tom and Waterman, Robert H. - 1982 Harper - Despite "slippage" by some of the featured firms, still a good book.
• Intellectual Capital Edvinsson, Leif and Malone, Michael S. - 1997 Harper
• Jack Welch Speaks Lowe, Janet - 1998 Wiley - Just wise.
• Mission Possible Blanchard, Ken - 1997 McGraw-Hill
• One Market Under God Frank, Thomas
• Reengineering the Corporation Hammer, Michael and Champy, James - 1993 Harper - Reengineering isn't about layoffs--these guys know better.
• Swim With the Sharks Without Being Eaten Alive Mackay, Harvey - 1988 Fawcett - Check out the list of 66 things you should know about every customer.
• The Discipline of Market Leaders Treacy, Michael and Wiersema, Fred - 1995 Addison Wesley
• The Hungry Spirit Handy, Charles - 1998 Broadway - The search for meaning, told only the way Handy can.
• Walk the Talk Harvey, Eric and Lucia, Alexander - 1995 Performance - Quick reading.
• Warren Buffet Speaks Lowe, Janet - 1997 Wiley - Witty and wise.
• Wear Clean Underwear Abrams, Rhonda - 1999 Villard Books - Funny and right on.
• Working with Emotional Intelligence Goleman, Daniel - 1998 Bantam

Category : Leadership

• A Force for Change Kotter, John P. - 1990 Free Press
• A Passion for Excellence Peters, Tom and Austin, Nancy - 1985 Random House
• Credibility Kouzes, James and Posner, Barry - 1993 Jossey-Bass
• Lead, Follow, or Get out of the Way Lundy, Jim - 1991 Berkley - Quick reading and very insightful.
• Lincoln on Leadership Phillips, Donald T. - 1992 Warner - Way ahead of his time.
• Reagan on Leadership Strock, James M. - 1998 PRIMA
• Smart Leadership Vlamis, Anthony - 1999 AMACOM
• The 7 Habits of Highly Effective People Covey, Stephen R. - 1989 Simon & Schuster
• The Leadership Challenge Kouzes, James and Posner, Barry - 1995 Jossey-Bass
• The Leadership Engine Tichy, Noel M. - 1997 Harper

Category : Learning

• The Fifth Discipline Senge, Peter M. - 1990 Doubleday - Tough to read…but good concepts. Follow up book is better.
• The Fifth Discipline Fieldbook Senge, Peter M. - 1994 Doubleday - Much better than the original.

Category : Lloyd's

• Risky Business Luessenhop, Elizabeth and Mayer, Martin - 1995 Scribner - Written by one the "names" who nearly lost it all.
• Ultimate Risk Raphael, Adam - 1995 Four Walls

Category : Management

• Beyond the Hype: Rediscovering the Essense of Management Eccles, Robert G. and Nohria, Nitin - 1992 HBS Press
• Bringing Out the Best in People Daniels, Aubrey - 1994 McGraw-Hill
• Competing for the Future Hamel, Gary and Prahalad, C.K. - 1994 HBS Press
• Generations At Work Zemke, Ron and Raines, Claire and Filipczak, Bob - 2000 AMACOM - Interesting book about Boomers, Xers and Nexters
• Gung Ho! Blanchard, Ken and Bowles, Sheldon - 1998 Morrow
• HeroZ Byham, William C. and Cox, Jeff - 1994 Fawcett
• Images of Organization Morgan, Gareth - 1989 Sage
• Imaginization Morgan, Gareth - 1997 BK
• Stop Paddling and Start Rocking the Boat Pritchett, Lou - 1995 Harper - This guy's a genius.
• The Human Equation Pfeffer, Jeffrey - 1998 HBS Press
• The Individualized Corporation Ghoshal, Sumantra and Bartlett, Christopher A. - 1997 Harper
• Thriving On Chaos Peters, Tom - 1987 Harper
• Zapp! The Lightning of Empowerment Byham, William C. and Cox, Jeff - 1992 Fawcett

Category : Mentoring

• Coaching, Mentoring and Managing Hendricks, William - 1996 National Press
• Mentoring Wickman, Floyd and Terri Sjodin - 1997 Irwin

Category : Presentation

• How to Present Like a Pro Arredondo, Lani - 1991 McGraw-Hill
• The Presentation Primer Nelson, Robert B. and Wallick, Jennifer - 1994 Irwin

Category : Quality

• Firing on All Cylinders Clemmer, Jim - 1992 Irwin
• Insuring Quality Abromovitz, Hedy and Les - 1998 St. Lucie
• Philip Crosby's Reflections on Quality Crosby, Philip B. - 1995 McGraw-Hill - 295 inspirations from the guru himself.
• Quality in America Hunt, V. Daniel - 1992 Irwin
• Taking the Mystery Out of TQM Capezio, Peter and Morehouse, Debra - 1995 Career Press
• The Five Pillars of TQM Creech, Bill - 1994 TT/Dutton
• Total Quality Management George, Stephen and Weimerskirch, Arnold - 1994 Wiley
• Total Quality Service Kessler, Sheila - 1995 ASQC

Category : Sales

• Be a Sales Superstar Tracy, Brian - 2003 Berrett-Koehler - Anything he writes is worth reading.
• Closing Techniques that Really Work Schiffman, Stephan - 2004 Adams Media
• Cold Calling Techniques Schiffman, Stephan
• The Sales Bible Gitomer, Jeffrey - 1994 Willliam Morrow - If you can only read one book on sales, this is the one.
• Hope is Not a Strategy Page, Rick - 2002 McGraw-Hill
• Integrity Selling Willingham, Ron - 1987 Doubleday
• Integrity Selling for the 21st Century Willingham, Ron - 2003 Currency-Doubleday
• Knock Your Socks Off Selling Gitomer, Jeffrey and Zemke, Ron - 1999 AMACOM - Classic KYSO applied to sales.
• Little Red Book of Selling Gitomer, Jeffrey - 2004 Bard Press
• Reaching the Top Ziglar, Ziglar - 1986 Nelson - What else is there to say?
• Red-Hot Cold Call Selling Goldner, Paul S. - AMACOM
• Secrets of Question Based Selling Freese, Thomas A. - 2003 Sourcebooks
• Selling the Invisible Beckwith, Harry - 1997 Warner - If you only read one on sales, this is the one.
• Selling to VITO Parinellno, Anthony
• Spin Selling Rackham, Neil - 1988 McGraw-Hill
• Successful Cold Call Selling Boyan, Lee
• The 5 Paths to Persuasion Miller, Robert B. and Gary A. Williams - 2004 Warner
• The Fast Forward MBA in Selling Baldridge, Joy - 2000 Wiley
• The Invisible Touch Beckwith, Harry - 2000 Warner - More wisdom than you thought was possible.
• The Patterson Principles of Selling Gitomer, Jeffrey - 2004 Wiley
• The Sales Bible Gitomer, Jeffrey - 2003 Wiley

Category : Success

• Extreme Success Fettke, Rich - 2002 Fireside
• Pushing The Envelope Mackay, Harvey
• Success Is A Journey Mayer, Jeffrey J. - 1998 McGraw-Hill
• Success Is Not an Accident Newberry, Tommy
• The Winner Within Riley, Pat - 1993 Riles & Company - Basketball imitates life.
• They Call Me Coach Wooden, John - The best advice, from the best of them all.

Category : Technology

• Blueprint to the Digital Economy Tapscott, Don - 1998 McGraw-Hill
• Business @ the Speed of Thought Gates, Bill - 1999 Warner - A little arrogant, but hey, he's got $60 billion.
• Crossing the Chasm Moore, Geoffrey
• Digital Darwinism Schwartz, Evan I. - 1999 Broadway
• Growing Up Digital Tapscott, Don - 1998 McGraw-Hill
• Inside the Tornado Moore, Geoffrey - 2000 Harper
• Now or Never Modahl, Mary - 2000
• The Cluetrain Manifesto Lavine, Rick and Locke, Christopher and Searls, Doc and Weinberger, David - 2000 Perseus Books - Fabulous…amust read for anyone interested in how the Internet will change business.
• The Digital Economy Tapscott, Don - 1996 McGraw-Hill
• The Road Ahead Gates, Bill - 1995 Viking - Almost more fun to read it now and see how right (and wrong) he was.
• Unleashing the Killer App Downes, Larry and Mui, Chunka - 1998 HBS Press - If you're afraid of change, don't read this book.
• What Will Be Dertouzos, Michael - 1998 Harper - Great concepts…tough reading…skim most.